Return Policy

 

General Return/Exchange Guidelines
Please contact us at info@krishnahandicrafts.com prior to sending any returns/exchanges back to us.
All returns/exchanges must include any products, documentation, etc., that was originally shipped with the product.

Returns/exchanges may take up to 2 weeks to process, not including shipping times.
You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.
Returns
100 Day Return Policy – Unused Products Only

Returns are only accepted within 100 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, please contact us at info@krishnahandicrafts.com. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
Exchanges (Defective/Damaged Products Only)
100 Day Exchange Policy – Defective Products Only

If you believe you have a defective product, please contact us at info@krishnahandicrafts.com.

Defective products may only be exchanged within 100 days of purchase. In order to process your exchange, we will need your order number, description of your goods (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Krishna Handicrafts determines that repair or replacement of a defective product is not practical, we will provide a refund.

Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Krishna Handicrafts within 2 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at info@krishnahandicrafts.com right away. Include a description of the damages, and include pictures. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 1-2 business days and customers can expect to see the credited amount in their bank account within 5-7 business days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@krishnahandicrafts.com.

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@krishnahandicrafts.com.

Shipping
To return your product, please contact us at info@krishnahandicrafts.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by Krishna Handicrafts will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International & Domestic Payment Refund Policy

Our company values customer satisfaction and strives to provide seamless payment services. In the event that a refund is requested for an international & Domestic payment transaction, our policy ensures that the refund process is efficient and timely.

Refunds for international & Domestic payments will be processed within 1-2 business days from the date of the refund request. Once the refund has been processed, customers can expect to see the credited amount in their bank account within 5-7 business days.

Please note that the processing time and timeline for the refund to reflect in the customer’s bank account may vary depending on the policies and procedures of the respective banks involved in the transaction.

We aim to provide a hassle-free and expedited refund process for our customers, ensuring that any refund requests are handled promptly and efficiently. If you have any questions or require further assistance regarding a refund, please do not hesitate to contact our customer service team.